Review of Defence Medical Services by the Healthcare Commission (England’s
healthcare watchdog)
Information for Service personnel, their dependants and eligible civilians
on how to comment on the services provided by the DMSThe Healthcare Commission has been asked to review the services provided by the DMS in the UK and overseas using standards set by the Government. They are the same standards that are used to assess the NHS and focus on important safety issues, on clinical effectiveness and on how well services are focused on the needs of patients.
As part of this process, we would like to hear from Service personnel, their dependants and eligible civilians about experiences of care provided by the DMS and what you consider is good or excellent practice and where you consider there is room for improvement.
The information that you provide will be analysed to identify key issues from your experiences of working practices, quality of care and areas of concern. It will be handled in the strictest confidence and individual comments will be non attributable. It will be stored securely and kept electronically.
The Healthcare Commission is not able to investigate or follow up individual complaints or concerns for this review. We are however, still keen to hear from you.
You can contact the Healthcare Commission by any of the following means:
- completing the on-line feedback form on the following web link (if you receive this notice
electronically)
Website: https://admin.webforms.healthcarecommission.org.uk/popup/survey.php?sid=661978839 - sending an email to the following Healthcare Commission email address:
E-mail: Feedback@healthcarecommission.org.uk - writing to the Healthcare Commission at the following address:
Helpline (DMS review) Healthcare Commission
Finsbury Tower
103-105 Bunhill Row
London EC1Y 8TG - calling the Healthcare Commission helpline between 9am to 5pm BST weekdays, where a member
of our staff will record your comments. The telephone number is:
Telephone: 0845 6013012
We will publicly report what we find fairly and independently on behalf of the Service community. The report will be available on the Healthcare Commission website when published early in 2009.
If you would like to know more about the Healthcare Commission please visit our website at:
Website: www.healthcarecommission.org.uk
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